Customer Support and Quality Assurance Specialist

 

Location
Anywhere, USA or Canada (this is a remote position)

Description
Do you enjoy helping people with answers to their questions? How about testing products to find bugs and write reports? If so, we’d love to chat with you.

FantasyPros is looking for an experienced customer support and quality assurance specialist that is as passionate about supporting winning products as they are about winning their fantasy leagues. Ideal candidates have a background in customer service, experience with product testing, highly self-driven, and possess strong written communication skills.

Your job will be to provide timely customer support to our user base through a thorough understanding of our site and products. You will also be tasked with ensuring that all products and tools are fully tested before launch. To assist with this, you’ll work with our QA and Customer Support teams to learn about and enhance the most-loved fantasy tools and apps in the industry.

Key responsibilities

  • Be the first line of support for customer inquiries
  • Answer customer questions in a timely manner
  • Report site issues and outages
  • Communicate issues found, concerns, and feedback back to the tea,
  • Perform functional, aesthetic, regression, accessibility, exploratory, and performance testing
  • Translate customer issues into actionable bug reports or feature requests

Requirements

  • Online customer service experience
  • Previous quality assurance experience a plus
  • Some availability on nights and weekends
  • Great verbal and written communication skills
  • Strong attention to detail to spot quality control issues
  • Positive attitude, even during stressful situations
  • Self-starter that can thrive in a remote office environment
  • Sports nut and avid fantasy player, preferably multi-sport
  • Associates or Bachelors degree

Apply for the position >>